An article from the Business Standard entitled “Cheap laptop price tags can mislead users” (by D’Monte & Shinde, Mumbai, India, January 24, 2008) warns consumers about the pitfalls of buying a cheap laptop in today’s market. It doesn’t focus on suboptimal hardware offerings, or limited expandability, or the defect-rate of cheap components, or even the impact of pre-loaded bloatware on the unit’s usefulness. I expected any or all of these when I first clicked on the link. Instead, it focuses on the OS cost component and how Linux is being used to bait customers on price point.
The authors (almost) immediately write Linux off in the fourth paragraph, citing the general lack of support for the OS (FUD Pattern #2), commercial offerings of Red Hat and Novell excepted. Once again, the business-centric concept of “good support” – evidenced by a toll-free phone number and a paid staff – is reinforced in the mind of the reader. This simple statement effectively obscures the wealth of online Linux support information and gives the OS a second-rate appearance at best. It also sets the stage for the remainder of the article, a discussion of the popularity of Microsoft’s products in India and the unfortunate piracy rate. The only disparaging remark about Linux after the fourth paragraph is that the affordable Vista Starter Edition has successfully displaced Linux on most new cheap-laptop orders.
On a side note, essentially all of the initial comments support Linux, several even calling FUD. I was impressed with these fourteen opinions…so strong and impassioned, so consistent in thought… so written by only five distinct users. I get the impression that the comment input-box was too small and that two comments had to be spread over eleven submissions. Still, many good points were made in these rants.