by Kevin Guertin
IBM believes Linux is finally ready for the corporate desktop.
In an announcement this week at the Lotusphere 2008 conference in Orlando, IBM said that it will provide full support for Ubuntu Linux with Lotus Notes 8.5 and Lotus Symphony using its Open Collaboration Client software, which is based on open standards.
Antony Satyadas, chief competitive marketing officer for IBM Lotus, said the Ubuntu support for Notes and Symphony were a direct response to demand from customers. Lotus Notes 8.0.1 has limited support for Ubuntu Linux, but customers have asked for broader capabilities, he said.
Based on Slashdot comments from users, this isn’t such a great announcement. Some go as far as saying that it will be the death of Ubuntu. Canonical, on the other hand, has said that the availability of Notes and Symphony for use with Ubuntu will be a win for customers everywhere.
Although I’ve never used Lotus (and don’t plan to), apparently over 100,000 business users are interested in moving to Ubuntu Linux on the desktop. That number is a good chunk. If it helps to squash FUD, I’m all for it. Especially for Linux on the business desktop.
What do you think? Will this really be the Death of Ubuntu or will it definitely help solidify Linux/Ubuntu in the corporate world?
For those who have asked for a break from the FUD and focus on why Linux is a great OS, I thought you might enjoy this short article from Linux Journal about why people are crazy about Linux. I find the author’s personal reasons for using Linux (listed just after the bulleted list) are similar to mine, especially the simplicity of text-based config files.
Finally, some proposed name changes to Ubuntu derivatives have made the news. It is generally good practice to avoid changing the names of established products, especially more than once. The author hit the nail on the head… it’s confusing. It also impairs brand loyalty.
An article from the Business Standard entitled “Cheap laptop price tags can mislead users” (by D’Monte & Shinde, Mumbai, India, January 24, 2008) warns consumers about the pitfalls of buying a cheap laptop in today’s market. It doesn’t focus on suboptimal hardware offerings, or limited expandability, or the defect-rate of cheap components, or even the impact of pre-loaded bloatware on the unit’s usefulness. I expected any or all of these when I first clicked on the link. Instead, it focuses on the OS cost component and how Linux is being used to bait customers on price point.
The authors (almost) immediately write Linux off in the fourth paragraph, citing the general lack of support for the OS (FUD Pattern #2), commercial offerings of Red Hat and Novell excepted. Once again, the business-centric concept of “good support” – evidenced by a toll-free phone number and a paid staff – is reinforced in the mind of the reader. This simple statement effectively obscures the wealth of online Linux support information and gives the OS a second-rate appearance at best. It also sets the stage for the remainder of the article, a discussion of the popularity of Microsoft’s products in India and the unfortunate piracy rate. The only disparaging remark about Linux after the fourth paragraph is that the affordable Vista Starter Edition has successfully displaced Linux on most new cheap-laptop orders.
On a side note, essentially all of the initial comments support Linux, several even calling FUD. I was impressed with these fourteen opinions…so strong and impassioned, so consistent in thought… so written by only five distinct users. I get the impression that the comment input-box was too small and that two comments had to be spread over eleven submissions. Still, many good points were made in these rants.
Linux FUD Pattern #2: Linux is not “officially” supported
When you hear the phrase “official support,” what comes to mind? Informative user manuals? A well-staffed call center? But what makes it “official”? This is the second item on my Top 10 List of Linux FUD patterns: the lack of “official” Linux support. The goal of FUD based on this notion is a mixture of fear and uncertainty, to make you believe that using Linux means having no place to turn when a problem occurs.
Generally speaking, “official support” for a product is provided by the entity that owns the intellectual property for the product and/or has the right to produce and distribute it. Products are typically sold or leased, both of which are types of business transactions; this implies that the entity in question is operating as a business. A third-party provider paid to support a product may be licensed by, or otherwise affiliated with the original vendor, but only the vendor’s fixes and upgrades are “officially” supported. “Official” support connotes a certain level of authority or expertise, but also implies consequences, usually legal or fiscal, for a failure to meet service expectations. This is the model used by businesses today.
Linux, however, is not a business-supported product (per se). Linux is not “owned” by a particular entity, nor does one particular entity retain the exclusive right to update and distribute it. It is licensed under the GNU Public License (GPL), which permits any software recipient to modify and distribute the software or derivatives thereof as long as the conditions of the GPL are not violated. This is coupled with the open source philosophy, but they aren’t exactly the same thing – an open source application may be licensed under something other than the GPL.
So then, who does “officially” support Linux? The answer is that Linux has always been a grassroots movement. Though it was originally created by one man, Linux is “officially” maintained by a community made up of individuals, groups, and yes, businesses. Different groups within the community support different parts of the system. These groups are commonly known as “maintainers” and usually include original authors or those to whom the torch of authority has been successively passed. For example, assuming the Wikipedia article on the Linux Kernel is not out-of-date, Mr. Torvalds still supervises changes to the core of Linux and has designated the maintenance of older releases to other individual maintainers. The parts maintained are typically called “projects”. Various entities, such as Ubuntu and Red Hat, bundle various system parts together as a unit and ensure that their respective distributions operate as expected, that is to say, that they operate well.
While maintainer and/or community support for a Linux distribution or a particular project may be “official”, technical assistance may not be readily available, on demand, free of charge, or for that matter, available at all. Most maintainers are polite and willing to help, but please remember that much of Linux has been contributed by developers and that support offered pro bono publico doesn’t help feed the family or pay the mortgage. This is where the rest of the community helps out, in the form of online support forums.
Paid support is available as part of the commercial offerings made by Red Hat, Novell, Linspire and others. Additionally, some of these companies offer professional services, such as consulting and training, though these services are typically meant for consumption by businesses, not home users. Any company offering fee-based technical support for Linux is free to set their own price, whatever the market will bear.
In an increasingly tech-savvy world, I think the difference between commercial and community-based support is rapidly decreasing. Consider the available courses of action that may be taken when a problem does occur with a commercial OS. Almost always, the first step is to search the Internet for a root cause, if not a full-blown resolution. This is often done as a cost-saving measure (easy fix) or so that the user/administrator can better explain the problem to tech support when a call is eventually made. Moreover, help may be actively sought in a multitude of discussion groups, mailing lists, blogs, chat rooms and other forums dedicated to supporting various operating systems. Another option is to consult with a friend or relative that knows about these sorts of things. Of course, the “official” vendor or (gasp) a consultant can be called upon, usually for a fee of course. At the discretion of the user/administrator, the problem may be eliminated by brute force: reinstalling the OS. (Actually, this last option isn’t all bad as long as no data were lost – it provides an opportunity to “clean house” and possibly upgrade to a newer release or move to a different distribution.) The order of preference for these alternatives depends on the facts and circumstances surrounding the problem, but they almost always rank from the least- to the most-expensive in terms of time, effort and cash outlay.
Hardware support (or lack thereof) often appears as diversionary FUD regarding “official” support. Hardware must be able to communicate with the computer at several levels, starting with the physical. For example, a USB device can be attached to any machine with the appropriate port, but to use the device the OS must know how to communicate with both the USB itself and the device on the other side. Obviously, this issue quickly boils down to device drivers and brings us back to a discussion of “official” software support.
Rest assured, common devices such as keyboards, mice and thumb drives, almost always work using standard Linux drivers. In other words, they don’t support Linux; rather, Linux supports them. Newer device classes for which no “official” Linux drivers are provided often suffer a period of incompatibility or reduced usefulness. For example, Wi-fi network interface cards are now going through the same sort of transition that consumer-class Ethernet cards did about six or eight years ago. Many times, this is because drivers have to be derived from messages sent to and from the devices, often requiring many hours of experimentation. A general rule of thumb: hardware compatibility problems are more common as the hardware becomes more exotic. For example, I experienced new levels of frustration with the big-name vendor of a certain USB-ready programmable television remote control for which future Linux support was promised and never delivered. But, the fact is, hardware vendors have the right to choose to support Linux or not, a decision based on supply and demand. The need to operate specific hardware may dictate which OS is used.
The best advice I can give is to ignore the FUD and adopt a pragmatic approach to defining your support needs. Your needs are specific to you. Compile a scorecard and do some research. Questions that should be answered include the following. What is your level of expertise with computers? Have you needed professional OS support in the past? Do you expect to need it in the future? Are you comfortable doing your own support work? Based on community-supplied information? Is your hardware “officially” supported or listed in one of the various compatibility lists? Do you use exotic hardware components? Have you tried running a Linux Live CD, especially Knoppix? When buying a new PC or laptop, have other users posted their experiences with the same model? Research never hurts, but just be on the lookout for more FUD!
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I saw this article summarized on Slashdot this morning. Headline: Microsoft Claims ‘Vista Has Fewer Flaws Than Other First-Year OSes.’ According to the article, Vista released 17 security bulletins and fixed 36 vulnerabilities in the first year, which is a big improvement over XP’s hit counts of 30 and 65 respectively. The article continues by comparing these figures to the first-year vulnerability numbers for Red Hat (360), Ubuntu (224) and Mac OS X (116). One security specialist is quoted, stating that these numbers “prove that [Vista] is quantitatively more secure.” He then chastises other OS vendors for their negligence in QA and security testing.
When you read this article, does it make you doubt the security of Linux and OS X? That’s the intended message, no?
I find this article misleading for a few reasons:
- Vista numbers are based on actions Microsoft decided to take: release bulletins and fix vulnerabilities. There is an element of subjectivity here.
- The article discloses that 30 Vista vulnerabilities remain, which brings the number of known vulnerabilities to 66. Sometimes, ‘known’ translates into ‘disclosed’.
- An assumption is made that the writing of Vista and the compilation of a Linux distro are comparable activities. They are not, and the vulnerabilities associated with these activities likely have different statistical distributions.
- The scope and risk of the vulnerabilities fixed are not discussed. Microsoft may have fixed 17 big problems, where as Ubuntu fixed 224 small ones. For all we know, the cumulative effect could be equal.
The security specialist states that Vista underwent more testing than the other OSes. He makes no reference to the relative quality of that testing. “More” doesn’t mean “better.” And what does “more” mean anyway? Was the testing measured in dollars spent? Number of testers? Number of test cases?
An analysis of the actual report would probably provide more clarity. Moreover, independent verification of the numbers would boost the integrity of the conclusions drawn. The validity of the actual results, however, does not change the intent of those who report on them. FUD, I say!
A pre-alpha release of the wonderful Linux media player for KDE, Amarok, was released today.
There are many things that are broken, non existent or flat out ugly, and we are well aware of that. Some things also work rather well. The purpose of this release is to inspire folks to stand up and help us finish Amarok 2.0. We need developers and artists…[more]
If you are brave and need to play, install it in Kubuntu by following these steps:
- Add deb http://ppa.launchpad.net/kubuntu-members-kde4/ubuntu gutsy main to your sources in /etc/apt/sources.list
- Run sudo apt-get update && sudo apt-get install amarok2 amarok2-phonon
The #1 item on my Top 10 List of Linux FUD Patterns concerns its learning curve. This pattern is probably the most prevalent and primarily appeals to fear by attempting to convince you that Linux is too hard for the average person to use or that it is simply not user friendly. There are many variations of this pattern, from the straight-forward “Linux is for geeks” assault to more mature, logical arguments, such as “if Linux can do everything the fill-in-the-blank OS can do, why bother with the hassle of switching?”.
To be honest, as with every convincing piece of FUD, I think this line of reason has…or should I say, had…a glimmer of truth behind it. Back in the day, when I was casually messing around with Linux as a hobby, I spent many hours on “administrative” tasks, such as installing Slackware from 30+ floppy disks on old retired hardware and trying to configure the RedHat-bundled Metro-X server for specific video cards and monitors. Looking back, these tasks were difficult enough for a seasoned PC tech like myself, let alone for the general public. But today, it’s a different story, especially since Ubuntu makes it so easy.Nonetheless, web news headlines asking “Is Linux Ready for Prime Time?” still appear frequently. What makes Linux so difficult anyway? A quick look through screenshots and how-tos for modern Linux distributions tells quite a different story, does it not? I believe its close association with Unix is the primary reason.
Unix in general has a “bad” reputation for being a command-line-driven OS. It was written in the late 1960s and the graphical ‘X’ windowing system was not introduced until the mid 1980s. In contrast, Linux was first released by Linus Torvalds about 1991 and the development of the XFree86 windowing system for PCs began about a year later. Therefore, one could argue that Linux had a graphical user interface “from the start”. Moreover, Ubuntu and others have done a great job in reducing the user’s exposure to the system console altogether. The need to log into the system on a character-based screen and manually run ‘startx‘ is no more. Of course, you may forgo an X session and boot directly into a prompt if you wish, but that is not the default.
First impressions count too. Despite the availability of X, my first serious exposure to Unix was in university in the mid 1990s and took place, not on something as fancy as a Sun SPARCstation, but on an amber-on-black dumb terminal in the school’s computer lab. To me, Unix came to mean a terminal screen, often accessed via telnet over a dial-up connection with the host computer. It was not until several years later that I discovered X.
Case sensitivity is another classic example. Unix and its kin are case sensitive in practically every respect, and most visibly when saving and opening files. This can be a most obnoxious feature when working from the command line, especially for the occasional user; however, the impact is minimal in today’s point-and-click Linux world. I have heard the concern expressed more than once that having two or more different files in the same directory, each with the same name, differing only in case, would be too confusing. My usual response is in the form of a question: why would a person have so many files named essentially the same thing to begin with? Just because it can be done, doesn’t mean that it should be done.
Other differences exist, such as installation methods for both the OS and software applications, but I think I’ve made my point: Linux is very much like Unix, but it is not the same OS. Linux was made for the x86 PC platform, though other platforms are supported as well. It was written with the end-user in mind, knowing that the everyday user will demand a slick windowing environment, web browsers with plug-in support, and the like. Contributors to Linux and its applications are everyday users too, you know.
How can these negative perceptions be overcome? The concept that Linux is very similar – but not the same as – Unix is too academic, too logical and would take far too long to adequately communicate to the masses. It just doesn’t make for good marketing.
Nothing, however, beats seeing it in action! Remember what I said about first impressions? Live CDs are very useful weapons against FUD. They allow potential users to test drive the OS, to try before “buying”. This helps prove to some that Linux has come a long way in terms of automatic hardware detection and other features that make it user friendly. It’s also much easier than going to the extent of configuring a dual-boot system. The downside is, they can be a bit slow under certain conditions. If a friend has a Linux system already installed, it may be better to try that out instead.
It is also fortunate that the academic community has shown an interest in Linux. Of course, this stems partially from the never-ending need for schools to save money, but there are also purely-educational reasons for using Linux as well. For example, Linux provides an open platform for programming classes and many math- and science-based applications have been developed. Early exposure to Linux means that kids will “grow up” with it and its “peculiarities”.
Hopefully, this treatise will help you keep an open mind the next time you read an article on how Linux could dominate the market “if only it were easier to use”, or help you form an appropriate response when someone expresses the same sort of sentiment in conversation. Always seek out the reasons used to support these opinions and remember that experience should provide more convincing evidence than the rhetoric of FUD.
|<< Go To Part 1||Go To Part 3 >>|
The following is my Top 10 list of themes used by anti-Linux FUD campaigns. This list is based on observations made over my years of following the Linux market. The ranking loosely correlates to frequency of usage and is somewhat subjective at best. Understanding each pattern will help you recognize a nicely-prepared piece of FUD when you encounter it. Each will be covered in more depth in subsequent posts (links in the list).
- Linux has a steep learning curve.
- Linux is not “officially” supported.
- With Linux, you cannot access old files or share new files with others.
- There are no good software titles for Linux.
- Linux is not secure.
- Linux is low-quality software.
- Linux software is always behind the curve.
- Linux will void your warranty.
- Microsoft will sue you if you use Linux.
- The total cost of ownership for Linux is too high.
More to come!
|Go To Part 2>>|